The Michaud Group Family Business Consulting Succession Planning Professional Speaker Small Business Consultant
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Beyond Satisfaction: Creating True Customer Loyalty

These days, even if your customers are completely satisfied with your product or service, 40% of them will leave you and start doing business with your competition. In this insightful and motivating program, Laura Michaud will teach you how to combat this problem and make every customer you do business with eager to come back again and again.

Learn how to:

  • Master 10 techniques guaranteed to keep customers loyal to your organization.
  • Create a never-ending supply of referrals.
  • Learn guaranteed techniques to develop exceptional rapport with your customers.
  • Use humor to win over customers
  • Identify what your customers need and want.
  • Get your customers to not only like you, but also to LOVE you.

People from a variety of organizations and industries have recommended this program as one that truly delivers results. You can choose a one to three-hour presentation format, or Laura can deliver main points in a dynamic keynote speech.

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About Laura Michaud

Laura Michaud is an author and owner of The Michaud Group, a firm dedicated to bringing personal and business success to their clients. As the former VP of Sales and Marketing for Beltone Electronics, Laura managed a staff of over 300 employees. She now helps corporations and associations learn the best ways to retain qualified staff members. In addition, Laura offers keynotes, seminars and consulting to help organizations break through commonly held notions concerning sales, employee management, family-owned businesses and the rapidly changing workplace. Laura can be reached at The Michaud Group by calling 630-835-0333 or via email.

Copyright © 2005 Laura Michaud

Family Business Consulting Succession Planning Professional Speaker Small Business Consultant

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Laura Michaud is a highly sought after professional speaker and small business consultant, specializing in family business.
Family Business Tip

“The comments from attendees at the three seminars you conducted were tremendously positive. You were thorough and enjoyable, and our Dealers have learned new ideas they have taken back with them and applied to their businesses. We were pleased with your presentations and now are extremely pleased with the results that we see coming in.”
— Alan J. Rankin, President & CEO, Icynene Inc.


"Your enthusiasm and unique method of presentation provided a positive lift to everyone's spirits along with a valuable message. It was precisely the message I was hoping would come across during this somewhat trying time for Ameritech employees."
— Gary Kueltzo, Manager, Ameritech


"Thank you so much for a tremendously powerful and dynamic presentation!! The combination of your personal experiences with family businesses and the comfortable manner in which you presented created an ideal environment for learning!"
— Annika Sieler, Associate Director, USC Marshall School of Business


"A very big THANK YOU!!! You transformed an otherwise "long" meeting into an exciting memorable event for everyone in attendance."
— Diana Achim, RR Donnelley & Sons Company


“Our entire membership found your presentation dynamic and educational. You took great care in making a very sensitive topic comfortable for all. Thank you for making our first experience of hiring a professional guest speaker outstanding.”
— Heather Corvey, Executive Director, Sierra Pacific Crafts

 

The Michaud Group

170 May Street Elmhurst, IL 60126 • Ph: 630-835-0333 Fax: 630-833-4478 • Contact Us

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